How can we help?
E-mail us
In the app you can also use Settings → Feedback, and Settings → Help answers the common questions.
Reporting a problem? Include
- what you were doing, and what happened;
- your phone model, and the app version if you know it;
- a screenshot, if you can.
Never send your password or a sign-in code — we will never ask for them.
Common questions
My streak broke
If it broke in the last 2 days, finishing 2 workouts today repairs it. You get 1 repair a month (members 3). A streak freeze covers a single missed day on its own.
I can't sign in
Use the same way you signed up — Apple, Google or e-mail. If an e-mail code does not arrive, check your spam folder, then ask the app for a new code.
Where is the coach?
The coach is for signed-in players. Free accounts get 5 explanations a week, Theorise+ 10 a day and Theorise Pro 30 a day. Its replies are written by AI.
Turn reminders on or off
Settings → Notifications has one switch for each kind of reminder: the daily workout, Word of the Day, friends and the weekly review.
Hide me from the leaderboards
Settings → Leagues → turn off Show me on leaderboards.
Theorise+ and Theorise Pro
Plans are not on sale yet, and nothing is charged today. When they go on sale you will manage them in your app store subscriptions.
Delete my account
In the app: Me → Settings → Delete account. Or from the web: Delete your account
What data do you keep?
Your account, your progress and how the app is used — all of it, and how long it is kept, is in the Privacy Policy. Privacy Policy